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Support Technician

Company: VirtualVocations
Location: Salt Lake City
Posted on: October 30, 2024

Job Description:

A company is looking for a Support Tech II to manage customer calls and provide software support.



Key Responsibilities

Answer and process customer calls, following troubleshooting steps to resolve issues
Educate customers on product use and assist in utilizing features for improved productivity
Document all customer interactions and manage ongoing issues effectively


Required Qualifications

High School education or vocational training, with three or more years of related experience
Working knowledge of Microsoft Word and Excel as it relates to the supported software
Basic knowledge of computer hardware, operating systems, and networks
Ability to prioritize tasks and adapt to change
Bachelor's Degree is a plus

Keywords: VirtualVocations, Layton , Support Technician, Professions , Salt Lake City, Utah

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